Cancellations, Refunds and Renewal
Last updated: 10/09/2026
We would rather you stayed because the system works for you - leaving itself is always easy. Cancelling is simple, and your data leaves with you.
1. The trial
There is a 30-day free trial with no credit card, with all modules included and an unlimited number of users. The clock starts at sign-up. If you do not continue, nothing is charged - you do not have to cancel actively to avoid a charge.
When the trial ends, a 14-day grace period follows in which the system keeps working. An account that has not subscribed by the end of it moves to view-only mode - data is retained and exportable but cannot be edited - until payment is arranged. The number of users is set when you move to payment. If you chose Free at sign-up, the account moves to Free automatically when the trial ends, as long as it has up to 2 active users: modules outside Free turn off and their data is kept. With more users the usual path applies until you reduce to 2 or subscribe.
2. Cancelling a subscription
You may cancel at any time yourself, by clicking “Cancel subscription” in the modules settings area, or by stopping payment. No email is needed. Cancellation takes effect at the end of the period already paid for: access, data and export remain available until then.
3. Refunds
On annual billing you have 30 days from the charge to cancel and take a full refund.
After those 30 days, a period already begun is not refunded pro rata unless a signed agreement says otherwise. You can still cancel at any time, effective at the end of the period already paid for.
If you were charged in error - a duplicate, a module you did not order, or a user you had already removed - we correct it and refund the difference in full.
4. Removing a module or reducing users
You can remove a module or deactivate a user at any time. The billing effect applies from the next renewal; there is no pro-rata credit inside a period paid in advance.
5. Renewal
The subscription renews automatically at the end of each period.
After the renewal date there is a 14-day grace period during which the service keeps working. If payment has not arrived by the end of it, the account moves to a reduced state - data is retained and export stays open.
6. What happens to data after you leave
Export stays open to you until closure, and you export your data yourself with the export tools in the system. After that, data is deleted in line with the privacy policy.
7. Consumer Protection Law
The Consumer Protection Law (1981) gives a right to cancel a distance sale, and for a continuing transaction, to cancel it at any stage. That right stands alongside this page and is not reduced by it.
Note that the law applies only to a transaction with a private consumer. DecaLeap is offered to businesses and companies, so in most of our engagements the commercial terms are what govern. Where the law does apply, it prevails.
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